Exchange & Return Policy

At Zebtann, we want you to shop with confidence. We carefully prepare every order so you can enjoy your new footwear with comfort and peace of mind. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy, subject to the conditions below.

🔄 7-Day Return & Exchange

You may request a return or exchange within 7 days of receiving your order.

To be eligible:

• The footwear must be unused and unworn.

• The product must be in its original condition.

• The footwear must be returned with its original packaging.

• The product must not have dirt, stains, scratches, signs of wear, or other damage caused after delivery.

• Items that have been altered or modified may not be eligible.

• Your order number or proof of purchase may be required.

We recommend trying your footwear indoors on a clean surface to confirm the size and fit before wearing it outside.

📏 Size Exchange

If you have received the wrong size or the selected size does not fit, you may request a size exchange within 7 days of receiving your order, provided the footwear remains unused, unworn, and in its original condition and packaging.

Size exchanges are subject to product and size availability.

🚨 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect footwear item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Clear photos of the footwear

• Clear photos/videos of the packaging

• A brief description of the issue

Our team will review the issue and, where applicable, provide a suitable solution.

❌ Non-Returnable / Non-Exchangeable Items

The following items may not be eligible for return or exchange:

• Footwear that has been worn or used

• Products with visible dirt, stains, scratches, or other signs of use

• Products damaged after delivery

• Altered or modified footwear

• Products returned without their original packaging

• Items returned after the applicable return/exchange period

📦 Return & Exchange Process

To request a return or exchange:

1. Contact Zebtann Customer Support within the applicable time period.

2. Provide your order number and reason for the request.

3. Send photos or videos if requested by our team.

4. Wait for confirmation and return instructions.

5. Securely package the footwear and send it according to the instructions provided by our team.

Please do not send a return before contacting our customer support and receiving return instructions.

💰 Refunds

If your return is approved, the returned footwear will be inspected after we receive it.

Once the return is approved, your refund will be processed according to the applicable payment method and processing time.

The final refund amount may depend on the reason for the return and the applicable shipping or return charges.

🚚 Return & Exchange Shipping Charges

Return or exchange shipping charges may apply depending on the reason for the request.

If the issue is related to receiving a damaged, defective, or incorrect item, please contact us first so our team can review the situation and guide you accordingly.

📌 Important Notes

• Please check your footwear as soon as you receive your parcel.

• We recommend trying the footwear indoors on a clean surface before outdoor use.

• Keep the original packaging until you are completely satisfied with your purchase.

• Returns and exchanges are subject to inspection and approval.

• Availability of replacement sizes or products is subject to stock.

📞 Contact Zebtann

For any questions regarding returns or exchanges, please contact Zebtann Customer Support:

📱 WhatsApp: 0325 7589554
📧 Email: zebtann786@gmail.com

Thank You for Choosing Zebtann 🤍

We appreciate your trust and support. Our goal is to make your Zebtann shopping experience simple, comfortable, and reliable.

Zebtann — Step Into Comfort. 👡✨