At Zebtann, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a 7-day return and exchange policy.
7-Day Return & Exchange
You may request a return or exchange within 7 days of receiving your order.
To be eligible:
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The item must be unused, unworn, and in its original condition.
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The product must be returned with its original packaging.
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Items showing signs of wear, damage, or alteration may not be accepted.
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Proof of purchase/order details may be required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We’ll review the issue and assist you with a suitable solution.
Non-Returnable Items
Items that have been worn, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or exchange.
Return & Exchange Process
To request a return or exchange, please contact our customer support with your order number and reason for the request. Once approved, we will provide the necessary return instructions.
Refunds
Once your returned item is received and inspected, we will notify you about the approval of your refund. Approved refunds will be processed according to the applicable payment method and processing time.
Important
Customers are responsible for ensuring returned items are securely packaged. Return/exchange shipping charges may apply depending on the reason for the return.
For any questions regarding returns or exchanges, please contact Zebtann Customer Support.
Thank you for choosing Zebtann. We appreciate your trust and support. ✨